Service & Support

Describe the Issue with Your Electric Motor

To help us assist you as quickly and effectively as possible, please provide a detailed description of the issue you're experiencing with your ePropulsion electric motor. Consider including the following:

• What specific problem are you facing? (e.g., motor not starting, unusual noise, etc.)
• When did you first notice this issue?
• Have there been any triggering events or patterns? (e.g., occurs only when accelerating)
• What steps have you already taken to resolve the issue, if any?
• Is this a recurring problem or a one-time issue?

The more information you provide, the better equipped our Aftersales Support team will be to diagnose and resolve your problem swiftly.

In case your warranty claim is deemed to be rejected, an estimated repair charge with round trip delivery cost will be sent for confirmation. ePropulsion authorized service point will conduct maintenance accordingly only after your confirmation.

Signature

By signing below, you confirm that all the information provided in this form is accurate to the best of your knowledge. The signature also serves as your consent for ePropulsion to proceed with the Aftersales service/support process based on the details you've shared.

Please sign in the box below to complete the submission: